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Last Updated: 31 August 2026

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Aretha Printing respects the privacy of its customers, prospective customers, website visitors, suppliers, business partners and other individuals who interact with us.

This Privacy Policy explains how Aretha Printing, registered as ARETHA ("Aretha Printing", "we", "us" or "our") collects, uses, stores and shares personal information when you visit www.arethaprinting.com, request a quotation, communicate with us, place an order, submit artwork or other files, or otherwise use our services.

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By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

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1. Information We May Collect

Depending on how you interact with us, we may collect the following information.

A. Contact and Business Information

This may include:

• Name

• Company, organisation or institution name

• Designation or department

• Email address

• Telephone or mobile number

• Business address

• Delivery address

• Billing address

• GST or other business information provided for invoicing or vendor documentation

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B. Quotation and Order Information

When you request a quotation or place an order, we may collect information relating to your printing requirement, including:

• Product or printing requirement

• Quantity

• Size

• Paper or material preference

• Printing specifications

• Finishing requirements

• Delivery location

• Required timeline

• Special instructions

• Purchase order or order reference details

• Billing and invoicing information

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C. Artwork, Documents and Files

Customers may provide artwork, photographs, logos, documents, layouts, PDFs, images, spreadsheets or other digital files for quotation, printing, proofing or production.

These files may contain personal, business, confidential or other information supplied by the customer.

We use such files only as reasonably necessary to evaluate, prepare, produce, quality-check, repeat or support the relevant printing order or service.

Customers are responsible for ensuring that they have the necessary rights, permissions and authority to provide any files, images, personal information, copyrighted material or other content submitted to Aretha Printing.

D. Communications

We may retain communications made through:

• Website forms

• Email

• Telephone

• WhatsApp

• Other messaging platforms

• Business correspondence

This may include enquiries, quotations, approvals, specifications, complaints, feedback and other communications relating to our services.

E. Website and Technical Information

When you visit our website, certain technical information may be collected automatically by our website platform and related service providers.

This may include:

• IP address

• Browser type

• Device type

• Operating system

• Approximate location derived from technical information

• Pages visited

• Date and time of access

• Referring website or source

• Website usage information

• Cookie and similar technology information

Such information may be used for website operation, security, analytics, troubleshooting and improvement.

2. How We Collect Information

We may collect information when you:

• Submit a Request a Quote or Contact form

• Contact us by email, telephone or WhatsApp

• Send us artwork or printing files

• Request samples, specifications or quotations

• Confirm or place an order

• Provide billing, delivery or GST information

• Communicate with us regarding an existing or previous order

• Interact with our website

• Otherwise voluntarily provide information to us

Certain information may also be generated automatically when you use the website.

3. How We Use Your Information

We may use information for purposes including:

• Responding to enquiries

• Preparing and providing quotations

• Reviewing printing requirements and specifications

• Reviewing artwork and files for production suitability

• Communicating regarding orders, proofs, approvals and production

• Producing and completing printing jobs

• Arranging finishing, packing and delivery

• Issuing invoices and maintaining accounting records

• Providing customer support

• Handling complaints, replacements or other service-related matters

• Supporting repeat orders

• Maintaining business and transaction records

• Managing supplier, vendor and institutional requirements

• Improving our website, services and customer experience

• Protecting our website and business against misuse, fraud or security threats

• Complying with legal, tax, regulatory or governmental requirements

• Establishing, exercising or defending legal rights

We aim to collect and use only information reasonably necessary for legitimate business, service and legal purposes.

4. Service-Related Communications

If you request a quotation, submit an enquiry or place an order, we may contact you by email, telephone, WhatsApp or other appropriate means regarding your requirement.

These communications may include:

• Questions about specifications

• Quotations

• Artwork or file-related issues

• Proofs and approvals

• Production updates

• Payment or invoice information

• Dispatch and delivery information

• Order-related customer support

These communications are necessary for responding to your request or providing the requested service.

Where promotional or marketing communications are sent, recipients may request that such communications be stopped.

5. Sharing of Information

We do not sell or rent personal information to third parties.

We may, however, share information when reasonably necessary to provide our services.

Depending on the nature of an order, this may include sharing limited information with:

• Printing or production partners

• Finishing or binding partners

• Packaging service providers

• Courier, transport and logistics providers

• Website hosting and technology providers

• Email and communication service providers

• Cloud storage or file-transfer providers

• Accounting, professional or business service providers

• Government, tax, regulatory or law-enforcement authorities where legally required

Only information reasonably necessary for the relevant service or purpose should be shared.

For example, a courier company may receive the recipient's name, telephone number and delivery address in order to deliver a shipment.

Similarly, where specialised production or finishing is required, artwork or production files may be shared with an appropriate production partner to complete the customer's order.

6. Customer Artwork and Confidential Files

We understand that printing files may contain commercially sensitive, proprietary or confidential material.

We take reasonable care when handling files supplied for quotation or production and endeavour to restrict their use to activities connected with the relevant requirement.

Customers should avoid sending information that is unnecessary for completing a printing job.

Where particularly confidential or sensitive material is involved, customers may contact us before sending the files to discuss appropriate handling requirements.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies required for website functionality, security, analytics and performance.

Cookies are small data files stored on or associated with your device when you visit a website.

Depending on the website services being used, cookies may help with:

• Website functionality

• Security

• Remembering preferences

• Understanding website traffic

• Analysing how visitors use the website

• Improving website performance

You may be able to control or delete cookies through your browser settings or through cookie controls made available on the website.

Disabling certain cookies may affect some website functionality.

8. Third-Party Website and Technology Providers

Our website may be hosted or supported by third-party technology providers that process limited technical or personal information on our behalf.

Third-party services used in connection with website hosting, communications, analytics, file storage, delivery or other business operations may operate under their own privacy and security policies.

Some technology providers may process or store information on servers located outside India, subject to applicable law and their respective contractual and technical safeguards.

9. Data Retention

We retain personal information, quotations, communications, artwork and business records only for as long as reasonably necessary for the purposes for which they were collected, including:

• Completing quotations and orders

• Providing customer service

• Supporting repeat orders

• Maintaining accounting and taxation records

• Resolving disputes

• Meeting legal or regulatory requirements

• Protecting legitimate business interests

Retention periods may therefore vary according to the nature of the information and the transaction.

Where information is no longer reasonably required, we may delete, anonymise or securely dispose of it, subject to applicable legal and business record-keeping requirements.

10. Data Security

We take reasonable administrative, organisational and technical measures intended to protect information against:

• Unauthorised access

• Unauthorised disclosure

• Accidental loss

• Misuse

• Alteration

• Destruction

However, no website, email system, internet transmission or electronic storage method can be guaranteed to be completely secure.

Customers should therefore use appropriate care when transmitting confidential information electronically.

11. Your Choices and Rights

Subject to applicable law, you may contact us to:

• Ask what personal information we hold about you

• Request correction of inaccurate information

• Request updating of incomplete or outdated information

• Request deletion of information that is no longer required

• Withdraw consent where processing is based on consent

• Request that promotional communications be stopped

• Raise a question or grievance regarding the handling of your personal information

Certain information may need to be retained where required for legal, accounting, taxation, contractual, dispute-resolution or other lawful purposes.

Requests may be sent to:

Email: contact@arethaprinting.com

We may need to verify the identity of the person making a request before acting upon it.

12. Children's Privacy

Aretha Printing is primarily a business-to-business printing service intended for companies, institutions, government departments, organisations, professionals and other business customers.

Our website and services are not specifically directed towards children.

We do not knowingly seek to collect children's personal information through the website for marketing purposes.

If a parent or guardian believes that a child has provided personal information to us inappropriately, they may contact us at contact@arethaprinting.com.

13. Third-Party Links

Our website may contain links to third-party websites or services.

Aretha Printing is not responsible for the privacy practices, content or security of third-party websites. Visitors should review the privacy policies of any external website they choose to visit.

14. Legal and Regulatory Disclosure

We may disclose information where reasonably necessary to:

• Comply with applicable law

• Respond to lawful governmental or regulatory requests

• Comply with court orders or legal proceedings

• Protect our legal rights

• Investigate suspected fraud, misuse or unlawful activity

• Protect the security of our website, customers or business

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our website, services, business practices, technology or applicable law.

The latest version will be published on this page with the revised Last Updated date.

We encourage visitors and customers to review this page periodically.

16. Contact Us

For questions, requests or concerns relating to this Privacy Policy or the handling of personal information, please contact:

Aretha Printing
Registered as: ARETHA

5th Floor, Unit No. 502
Eldeco Corporate Chambers II
Vibhuti Khand, Gomti Nagar
Lucknow – 226010
Uttar Pradesh, India

Email: contact@arethaprinting.com
Call / WhatsApp: +91 9792889965
Website: www.arethaprinting.com