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Last Updated: 31 August 2026

These Terms & Conditions govern the use of www.arethaprinting.com and printing, design, finishing, packaging, delivery and related services provided by Aretha Printing, registered as ARETHA ("Aretha Printing", "we", "us" or "our").

By requesting a quotation, approving an order, issuing a purchase order, making payment, approving artwork or otherwise instructing us to proceed with work, the customer agrees to the applicable quotation, specifications and these Terms & Conditions.

1. About Aretha Printing

Aretha Printing provides customised printing services primarily for businesses, companies, institutions, government organisations, schools, hospitals, hospitality businesses, agencies, publishers, startups, SMEs and other organisations.

Our services may include digital printing, offset printing, photo printing, binding, finishing, lamination, packaging and related printing services depending on the requirements of the order.

2. Quotations

Prices displayed or discussed on the website are indicative unless specifically stated otherwise.

Final pricing depends on factors including:

• Product

• Quantity

• Size

• Paper or material

• Number of colours

• Printing process

• Artwork

• Finishing

• Binding

• Lamination

• Packaging

• Delivery location

• Required production timeline

• Other order-specific requirements

A quotation is based on the specifications provided by the customer at the time the quotation is issued.

Any change in specifications may result in a revised price and delivery schedule.

Unless otherwise stated in the quotation, quotations may be revised if there is a material change in paper, material, transport, taxation or other input costs before the order is confirmed.

3. Order Confirmation

An enquiry or quotation request does not constitute a confirmed order.

An order may be treated as confirmed when the customer completes the confirmation requirements communicated by Aretha Printing. These may include one or more of the following:

• Written approval of the quotation

• Purchase order

• Advance payment

• Full payment

• Artwork approval

• Final specification approval

• Other mutually agreed confirmation

Production schedules are normally calculated from the point at which all information, artwork, approvals and payments required to begin production have been received.

4. Prices and Taxes

Prices will be quoted in Indian Rupees unless otherwise stated.

Applicable GST, taxes, delivery charges or other charges may be added as specified in the quotation or invoice.

Customers requiring GST invoices should provide correct GST and billing details before invoicing.

Aretha Printing is not responsible for incorrect invoices resulting from incorrect information supplied by the customer.

5. Payment Terms

Payment terms may vary according to the customer, order value, product, quantity and production requirements.

The applicable payment terms will be communicated in the quotation, invoice, purchase order acceptance or other written communication.

We may require:

• Full payment in advance

• Partial advance with balance before dispatch

• Partial advance with balance according to agreed milestones

• Other mutually agreed credit terms

Production or dispatch may be withheld until payments due under the agreed terms have been received.

6. Artwork Supplied by Customers

Customers are responsible for ensuring that artwork and files supplied for printing are correct and suitable for their intended purpose.

This includes checking:

• Text and spelling

• Names and contact information

• Dates

• Numbers

• Images

• Logos

• Page sequence

• Dimensions

• Bleed and margins

• Resolution

• Colour settings

• Fonts

• Quantity

• Other content or specifications

Aretha Printing may identify apparent artwork issues as a customer service measure, but we are not responsible for detecting every error in customer-supplied files.

Once artwork has been approved or confirmed for production, errors contained in that artwork are the customer's responsibility.

7. Proofs and Approvals

Where appropriate, Aretha Printing may provide a digital proof, artwork preview, sample or other approval document before production.

Customers should carefully check all aspects of the proof before approving it.

Approval by email, WhatsApp, electronic communication or other agreed means may be treated as authorisation to proceed with production.

Changes requested after approval may result in additional charges and changes to the delivery schedule.

For certain straightforward repeat orders or customer-ready print files, production may proceed without a separate proof where this has been agreed or is reasonably understood from the order instructions.

8. Colour Reproduction

Printed colours may vary from colours displayed on computer monitors, mobile phones and other digital screens.

Colour appearance may also vary according to:

• Paper or substrate

• Printing process

• Ink or toner

• Lamination

• Surface coating

• Lighting conditions

• RGB-to-CMYK conversion

• Different printing machines

• Different production batches

Reasonable colour variation is a normal characteristic of commercial printing and is not considered a defect.

Customers requiring particularly accurate brand colours should inform Aretha Printing before production and provide appropriate colour references where available.

9. Paper and Material

Paper and material descriptions, GSM specifications and finishes are based on supplier and industry classifications.

There may be minor variations in shade, texture, stiffness, thickness or finish between different manufacturing batches.

Where a specified brand or material becomes unavailable, we will normally discuss an appropriate alternative with the customer before substitution where the difference is material to the order.

10. Commercial Printing Tolerances

Commercial printing and finishing processes may involve reasonable production tolerances.

Small variations may occur in:

• Cutting

• Folding

• Binding

• Creasing

• Perforation

• Registration

• Positioning

• Finished dimensions

• Colour

• Lamination

• Quantity

Minor variations within normal commercial printing tolerances are not considered defects.

Customers requiring unusually precise tolerances should communicate those requirements before the order is confirmed.

11. Quantity Variations

For certain commercial printing processes, especially larger offset or specialised production runs, the final quantity may occasionally vary slightly from the quantity ordered because of normal production requirements, setup, spoilage or finishing processes.

Where quantity accuracy is particularly critical, the customer should communicate this before confirming the order.

Where applicable, any material quantity variation will be handled according to the agreed quotation or production terms.

12. Design, Typesetting and Artwork Services

Where Aretha Printing provides design, typesetting, artwork correction, image preparation, layout or other creative services, additional charges may apply.

Unless specifically agreed otherwise, charges for completed design or artwork work remain payable even if the customer subsequently decides not to proceed with printing.

The number of revisions included, if any, may be specified in the quotation.

Substantial changes beyond the agreed scope may be charged separately.

13. Intellectual Property and Customer Content

Customers are responsible for ensuring that they have the legal right and authority to reproduce all material supplied to Aretha Printing.

This includes:

• Logos

• Photographs

• Illustrations

• Artwork

• Trademarks

• Copyrighted material

• Personal information

• Documents

• Designs

• Written content

By supplying material for printing, the customer confirms that Aretha Printing is authorised to reproduce that material for the purpose of fulfilling the order.

Aretha Printing may refuse work that we reasonably believe is unlawful, infringes third-party rights or is otherwise inappropriate for production.

14. Confidential and Business-Sensitive Material

We understand that corporate printing may involve proprietary, confidential or commercially sensitive documents.

We take reasonable care in handling customer files and use them for purposes connected with quotation, production, quality checking, delivery, repeat-order support and related services.

Customers with particularly confidential or security-sensitive material should communicate any special handling requirements before providing the files.

15. Production Partners and Outsourcing

Depending on the printing process, quantity, material, finishing requirement or location, Aretha Printing may use suitable production, finishing, binding, packaging, courier or other service partners to fulfil an order.

This enables us to provide a wider range of commercial printing services.

Where customer artwork or information must be provided to a production partner, only information reasonably required to complete the work should be shared.

16. Production and Delivery Timelines

Production and delivery timelines provided by Aretha Printing are estimates unless a specific commitment has been expressly agreed in writing.

Timelines may depend on:

• Receipt of final artwork

• Proof approval

• Payment

• Paper or material availability

• Quantity

• Printing process

• Finishing

• Production capacity

• Courier or transport availability

• Delivery location

• Events outside our reasonable control

Customers with deadline-sensitive requirements should inform us before confirming the order.

We will make reasonable efforts to meet agreed timelines but cannot guarantee third-party courier or transport delivery times.

17. Delivery

Orders may be delivered through courier companies, transport companies, delivery partners or other suitable logistics providers.

Customers are responsible for providing an accurate and complete delivery address, recipient name and contact number.

Additional delivery charges may apply for:

• Remote locations

• Multiple delivery addresses

• Urgent delivery

• Special transport

• Re-delivery caused by an incorrect or unavailable recipient

• Other non-standard delivery requirements

Risk associated with courier or transport delays outside our reasonable control will be handled fairly according to the circumstances.

18. Inspection of Goods

Customers should inspect their order promptly after delivery.

Any claim concerning a significant printing defect, incorrect product, missing quantity or transit damage should be reported as soon as reasonably possible with:

• Order or invoice details

• Description of the issue

• Clear photographs or video where applicable

This enables us to investigate the issue and determine an appropriate resolution.

19. Cancellations, Replacements and Refunds

Cancellations, replacements, reprints and refunds are governed by our Returns, Replacements & Refund Policy.

Because most products supplied by Aretha Printing are customised, completed correctly produced orders generally cannot be returned or cancelled simply because the customer changes their mind.

Customers should review the Returns, Replacements & Refund Policy before confirming an order.

20. Customer Delays

If production is delayed because the customer has not supplied required artwork, approvals, information, payment or other instructions, the estimated completion date may change accordingly.

Aretha Printing is not responsible for deadlines missed as a result of delays attributable to the customer.

21. Storage of Completed Orders

Where a completed order cannot be dispatched or collected because of circumstances attributable to the customer, we may hold the order for a reasonable period.

Additional storage, handling or re-delivery charges may apply where significant costs are incurred.

22. Repeat Orders

Customers placing repeat orders should confirm the required specifications.

Although we may retain previous order information or files for convenience, customers should not assume that previous materials, paper, colours or production conditions will remain identical indefinitely.

Reasonable variations may occur between different production batches or repeat orders.

23. Website Information

We make reasonable efforts to keep information on www.arethaprinting.com accurate and current.

However, website content relating to:

• Products

• Specifications

• Paper

• Materials

• Availability

• Production methods

• Timelines

• Prices

• Services

may change from time to time.

Website information should not be treated as a final quotation or contractual commitment unless expressly confirmed by Aretha Printing.

24. Third-Party Links

Our website may contain links to third-party websites.

Aretha Printing does not control and is not responsible for the content, availability, security or privacy practices of third-party websites.

25. Limitation of Liability

Aretha Printing will make reasonable efforts to perform services according to the agreed specifications.

To the extent permitted by applicable law, Aretha Printing will not be liable for indirect, incidental or consequential losses arising from an order, including loss of business, profit, opportunity or reputation.

Where Aretha Printing is responsible for a confirmed production error, our responsibility will generally be limited, as appropriate to the circumstances, to correction, replacement, reprinting, partial refund or refund of the affected work.

Nothing in these Terms & Conditions is intended to exclude or restrict liability where such exclusion or restriction is prohibited by applicable law.

26. Events Beyond Our Reasonable Control

Aretha Printing will not be responsible for failure or delay caused by circumstances beyond our reasonable control.

These may include:

• Natural disasters

• Floods

• Fire

• Severe weather

• Government restrictions

• Transport disruption

• Courier disruption

• Strikes

• Civil disturbance

• Power or telecommunications failure

• Machinery breakdown that could not reasonably be anticipated

• Material shortages

• Supplier disruption

• Epidemics or public-health emergencies

• Other events beyond our reasonable control

We will make reasonable efforts to communicate material delays and find a practical solution where possible.

27. Privacy

Personal information and customer files are handled in accordance with our Privacy Policy.

Customers should review the Privacy Policy for information about how we collect, use, store and share information.

28. Governing Law

These Terms & Conditions and transactions with Aretha Printing are governed by the applicable laws of India.

Subject to any rights or remedies available under applicable law, disputes relating to these Terms & Conditions or services provided by Aretha Printing will be subject to the jurisdiction of the competent courts at Lucknow, Uttar Pradesh, India.

29. Changes to These Terms

Aretha Printing may update these Terms & Conditions from time to time to reflect changes in our services, business practices or applicable requirements.

The latest version published on our website will display the updated date.

Terms applicable to a confirmed order will ordinarily be those applicable when the order was confirmed, together with any specific terms agreed in the quotation, purchase order or written correspondence.

30. Contact Us

For questions regarding these Terms & Conditions, please contact:

Aretha Printing
Registered as: ARETHA

5th Floor, Unit No. 502
Eldeco Corporate Chambers II
Vibhuti Khand, Gomti Nagar
Lucknow – 226010
Uttar Pradesh, India

Email: contact@arethaprinting.com
Call / WhatsApp: +91 9792889965
Website: www.arethaprinting.com